1. Overview

This Returns & Refunds Policy explains how purchases made through The Art Influencer are handled when a customer requests a cancellation, return, exchange or refund. Our marketplace features original artwork, prints and commissioned pieces offered by The Art Influencer and independent artists.

Product-specific terms must be clearly disclosed before checkout. Nothing in this policy limits remedies available under applicable consumer protection laws.

2. When a Return or Refund May Be Available

Please contact us if your artwork:

• Arrives damaged or defective.
• Is incorrect, incomplete or materially different from its listing.
• Has a significant undisclosed issue with condition, materials, dimensions or authenticity.
• Has not been delivered as agreed, where applicable law provides a remedy.

We may request photographs, packaging details and order information to investigate. Where appropriate, the seller or platform will arrange a return, replacement, repair or refund consistent with applicable law.

3. Change-of-Mind Returns

For non-commissioned, non-personalised artwork, customers may request a change-of-mind return within 7 calendar days of delivery. The delivery date is not counted as day one. Please contact us within that period using the details below; we will provide return instructions and the confirmed return destination.

To qualify for a change-of-mind return, artwork must be returned in its original condition, without use, alteration or damage caused after delivery, and in secure packaging suitable to protect it during transit. Where possible, reuse the original protective packaging.

For accepted change-of-mind returns, the customer is responsible for return postage and a clearly disclosed administration/restocking fee of 5% of the artwork purchase price, capped at ₹500. This fee will be deducted from the eligible refund and will be disclosed before the return is arranged. For example, on artwork priced at ₹4,000, the fee is ₹200; on artwork priced at ₹20,000, the fee is capped at ₹500.

These voluntary change-of-mind conditions do not restrict statutory rights for damaged, defective, incorrect or materially misdescribed artwork.

4. Custom & Personalised Artwork

Commissioned, made-to-order or personalised artwork is not eligible for change-of-mind returns. This exclusion must be made clear before purchase.

However, commissioned or personalised artwork remains eligible for the remedies required by applicable law if it arrives damaged, defective, incorrectly supplied or materially different from the agreed specifications or description. The change-of-mind administration fee and customer-paid return postage do not apply to these issues.

Any commission-specific approvals, revision stages and cancellation conditions should be disclosed and agreed before production begins, without limiting mandatory consumer rights.

5. How to Request a Return or Refund

1. Contact The Art Influencer using the verified contact details below. For a change-of-mind return, submit your request within 7 calendar days of delivery.
2. Provide your order number, artwork name, delivery date and reason for the request.
3. For damaged, defective, incorrect or materially misdescribed artwork, include photographs of the artwork and packaging if available.
4. Wait for our return instructions and confirmed return address before dispatching any artwork.
5. Pack the artwork securely for transport; for change-of-mind returns, ensure it remains in its original condition.

We will explain the next steps and any applicable return postage or administration fee before arranging an eligible change-of-mind return. Nothing in this process removes remedies available under applicable consumer law.

6. Order Cancellations

Contact us as soon as possible if you wish to cancel an order. Whether a discretionary cancellation is possible depends on fulfilment status, the type of artwork and any custom-commission terms disclosed before payment.

If an order cannot be fulfilled, we will communicate the issue and arrange the refund or other remedy due under applicable law. Any cancellation fee must comply with legal requirements.

7. Return Shipping, Packaging & Fees

Change-of-mind returns

Customers pay return postage and an administration/restocking fee of 5% of the artwork purchase price, capped at ₹500. The fee and responsibility for return shipping will be clearly disclosed before the customer proceeds with the return. Artwork must be sent in its original condition using secure packaging that prevents transit damage.

Damaged, defective, incorrect or materially misdescribed artwork

No administration/restocking fee or customer return-postage charge applies. We will provide a suitable return shipping arrangement or cover/reimburse reasonable authorised return postage where a return is required, consistent with applicable law. The original packaging is helpful but is not an automatic condition for statutory remedies.

8. Refund Approval & Processing

After returned artwork is received and inspected, we will assess the return against the applicable conditions and communicate the outcome. For eligible returns, refunds are initiated within 7 business days after receipt and inspection of the returned artwork. Business days exclude Saturdays, Sundays and applicable public/bank holidays.

For an eligible change-of-mind return, the disclosed administration/restocking fee of 5% of the artwork purchase price (maximum ₹500) will be deducted, and customer-paid return postage is not reimbursed, except where applicable law requires otherwise. No administration/restocking fee or return-postage charge is imposed on the customer for damaged, defective, incorrect or materially misdescribed artwork.

Refunds are ordinarily initiated to the original payment method unless another lawful method is agreed. The time for the funds to appear in your account may depend on your bank or payment provider. If applicable law requires an earlier refund or a different remedy, those legal requirements take priority.

9. Exchanges & Replacements

Where an exchange or replacement is appropriate, availability will depend on the artwork. Unique, one-of-a-kind originals may not have an identical replacement; an alternative remedy may therefore be necessary.

10. Independent Marketplace Sellers

Some artworks are supplied and shipped by independent artists. Sellers must provide accurate product information and comply with applicable fulfilment and consumer protection requirements.

Customers can contact The Art Influencer for assistance with an unresolved order issue. The involvement of an independent seller does not remove any obligation owed by the platform under applicable law.

11. Your Consumer Rights

This policy is intended to be read consistently with India’s applicable consumer protection and e-commerce requirements. Any conflicting provision will not exclude a statutory right or remedy.

Product pages should accurately disclose return, refund, exchange, shipping and complaint-related terms before the customer commits to a purchase.

12. Contact & Grievance Assistance

For order cancellation, return, replacement or refund support, please contact us with your order number.

Related policies: Privacy Policy The Art Influencer Home